Director: Tour Sales, Operations, and Guide Services

A new senior management position at The Knutson Company, LLC (Knutson Travels) — Director: Tour Sales, Operations, and Guide Services — presents an exciting career opportunity for an experienced manager in the travel industry. This position will report to the President, and will oversee the strategy, operations, sales and staffing of Knutson Travels program of Asian bus tours
The right candidate will bring extensive travel business experience, with particular emphasis on operational leadership and technology-driven solutions to manage growth and develop efficiencies. It will be critical that the director — who will work remotely — demonstrate an ability to operate effectively within a strong, positive, and collaborative existing culture.


Provide oversight and direction for the Knutson Travels Tour Program and the managers of the three tour-related departments: Tour Operations, Tour Sales, and Guide Services.
Work with the Knutson Travels Business Team to define and achieve goals, objectives, policies, and priorities for the overall Knutson Travels Tour Program and for each of its departments.
Oversee Tour Program revenues and expenses.
Develop methods to improve the productivity and effectiveness of programs and operations.
Monitor changes in regulations and technology that may affect operations; implement policy and procedural changes as required.


Knowledge of and enthusiasm for Knutson Travels company and its travel philosophy.
Proven business and operational expertise in a consumer-facing service organization at a senior level in a tour or travel related company.
Extensive experience managing and leading collaborative and highly productive cross-functional teams.
Successful track record in assessing and applying technology-based solutions to back-end and customer-facing processes.
Demonstrated experience developing and executing company-wise business strategies to achieve tour program goals and objectives.
Exemplary written and verbal communications skills to a variety of audiences.
An inspiring and engaging leadership style, approachable, calm under pressure.
Bachelor’s degree required; MBA preferred

To Apply:

Please e-mail your cover letter and resume to Qualified applicants only, please. No phone calls.