Tour Operations Specialist

Knutson Travels, a leader in the travel industry, is looking for a well-organized and capable Tour Operations Specialist to fill a regular 35–40 hour week position. The overall responsibility of this position is to assist with the implementation and oversight of Knutson Travels’ India tours. This job entails organizing, managing, and confirming numerous tour-related details (reservations, cancellations, payments etc.), and following through on tasks. This person will be assigned specific itineraries and will be expected to coordinate all aspects of those itineraries accurately and thoroughly.

Responsibilities include:

Making all reservations necessary to support assigned itineraries (hotels, local guides etc.)
Communicating with in-country vendors (hotels, restaurants, local guides etc.) and Knutson Travel’s tour guides; responding to, and resolving, requests, complaints, problems, or questions
Processing and tracking tour member surveys
Entering tour information into database
Reviewing tour budgets and guide expenditures
Proofing marketing materials related to assigned itineraries
Ensuring guides have the necessary information to run their tours
Other duties as assigned

Qualifications include:

Excellent organizational skills; the ability to manage large amounts of information while keeping track of the details
Strong writing, editing, and verbal communication skills
The ability to carry out basic, repetitive work in a busy, sometimes stressful, environment
Working independently and as a collaborative team player
Representing Knutson Travels in a professional manner at all times
The ability to be discreet and exercise good judgment
Extensive Asia travel experience
Familiarity with Knutson Travels tour program
Advanced Microsoft Word and proficiency in Excel, preferred
Proficiency in Hindi or Punjabi, preferred

To apply:

Interested and qualified applicants should email a cover letter & resume to careers@knutsontravels.com.